This policy explains when HubSEO refunds purchases. It forms part of our Terms of Service.
1. Fix Pack (one-off, per-URL)
Fix Pack purchases are refundable in full within 14 days of purchase, provided we have not yet delivered the fix prompts for the purchased URL. Once fix prompts have been delivered, the purchase is non-refundable because the digital deliverable has been consumed. If you believe a fix prompt was materially wrong, contact us within 30 days and we will review it.
2. Pro and Team subscriptions
- You can cancel at any time from the billing portal; access continues to the end of the paid period.
- New subscriptions can be refunded in full within 14 days of the first payment (UK/EU distance-selling rights), provided fewer than half of that period's scheduled audits have been run.
- Renewals are refundable within 7 days if no scheduled audit has been run in the new period.
3. Failed payments and downgrades
If a renewal payment fails we retry and notify you. Accounts in default are downgraded to the free tier; reports you already exported remain yours.
4. How to request a refund
Email info@hubseo.tech or call +447471702768 with your account email and order reference. We respond within 3 business days and refund via the original payment method.
5. Statutory rights
Nothing in this policy limits your statutory rights under UK consumer law.